What should you be doing if you want to grow several loyal customers and attract repeat business? Check out four main areas of improvement that you can concentrate on to get your customers to come back for products and services.
Customer Experience with Your Business
There is nothing more important than the customer experience. In the time of Google reviews and Facebook Groups where people are more likely to post negative feedback than positive, the business has to provide a top-notch customer experience.
Make sure you pay attention to your front-line employees who most frequently interact with customers. Smiles, a positive attitude, professional conduct, and friendliness go a long way.
Price of products and services
Prices are important! As a small business owner, you are in a good position to negotiate a price if need to.
Use Digital Means to Collect Information
Ask for permission to include your customers on your email list or receive text messages with special coupons or significant events at your small business location. Show your customer that you value their time and privacy and would not bombard them with phone calls and emails.
Make it Personal
It is important and fairly easy for a small business to keep your relationships personal: send a personal hand-written note, leave a thank you note on their
Be personal and relational. People want to do business with businesses that make them feel valued.
Go Above and Beyond
You've heard that before, didn't you? Trust us, if
you are truly going above and beyond in your treatment of customers, they will come back.